Returns & Exchanges

We want you to love what you ordered. If you're not completely happy, you may return eligible items within 30 days of delivery for a refund or exchange.

30-Day Return Window

You may return eligible items within 30 days from the date you receive your order (“delivery date”).

The return request must be submitted within this 30-day period.

Eligibility Requirements

To qualify for a return or exchange, items must meet all of the following:

• Item is in unused, unwashed, and undamaged condition.
• All original tags, labels, and packaging (including silk wrap, boxes, and accessories) are included.
• You provide clear photos showing the item’s condition before return approval.
• Item was not marked as Final Sale, Non-Returnable, or similar on the product page.

How to Start a Return or Exchange

1. Email us at support@loomvita.com with:
• Order number
• Item(s) you want to return or exchange
• Reason for the return
• Photos of the item(s)
2. We will provide return instructions and the correct return address.
3. Once authorized, the return package must be shipped out within 7 business days.

📌 Note: Unauthorized returns or returns shipped to the wrong address may not be processed.

Return Shipping Fee

All return shipping costs are the responsibility of the customer, regardless of the reason for return.

This includes (but is not limited to):

• Wrong size or color
• Change of mind
• Unwanted gift
• Delayed delivery due to courier operations
• Any return request initiated by the customer

LoomVita does not provide prepaid return labels.

Customers are strongly encouraged to use a trackable shipping method. LoomVita is not responsible for lost or untrackable return packages.

Exchanges

Exchanges follow the same process as returns:

• Customer sends back the original item at their own cost.
• Once the returned item is received and inspected, we will ship the replacement (subject to availability).

Non-Returnable Items

The following items cannot be returned or exchanged:

• Final Sale or Clearance items
• Gift cards
• Personalized / custom items
• Hygiene-sensitive accessories (unless unopened and in original packaging)

Order Errors & Damaged Items

If you received the wrong item or a damaged product:

• You must contact us within 48 hours of delivery with photos.
• We will assist with a solution (replacement or refund).
• However, return shipping is still paid by the customer under this policy.

Contact Us

For all return and exchange requests, please email:

📧 support@loomvita.com

Our team will respond within 24–48 business hours